City of Port Washington, Wisconsin City of Port Washington, Wisconsin City of Port Washington, Wisconsin City of Port Washington, Wisconsin City of Port Washington, Wisconsin City of Port Washington, Wisconsin City of Port Washington, Wisconsin City of Port Washington, Wisconsin City of Port Washington, Wisconsin City of Port Washington, Wisconsin City of Port Washington, Wisconsin
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City of Port Washington Water Utility Billing

The City of Port Washington issues water/sewer bills every even-numbered month. The bills are postcards. Payment is due by the 25th of each billing month, or the next business day if the due date falls on a weekend or holiday.

Water meters are read every odd-numbered month and billing is based on units of 100 cubic feet (equal to 748 gallons) plus a base rate, currently $63.84.

Ways To Pay
  • PAY ONLINE
    Click here to pay water bills online. The first time you will register; after that, payments are an easy 3-step process.
  • PAY BY SMART PHONE OR TABLET
    From your Smart Phone or Tablet, download "PSN Payments" from the App Store® or Google Play™.
    Tip: Go online the first time to create your payer profile.
  • PAY BY PHONE
    Call toll-free 877-885-7968. Make sure to have your bill handy to provide your customer account number.
  • PAY BY MAIL (Checks Only)
    Port Washington Utility
    P.O. Box 307
    Port Washington, WI 53074
  • PAY IN PERSON
    City Hall (8:00 a.m. - 5:00 p.m., Monday - Friday)
    100 W. Grand Ave.
    Port Washington
    After Hours City Hall Locked Drop Box is located at the rear entrance to City Hall

    Payments may also be made at three local banks Associated Bank, Harris Bank and Port Washington State Bank. Please always include your payment stub.
View Bills Or Amount Due Online

Click here to view your bill or balance due. You need to register the first time in order to view your bill and receive notifications when your bills are ready.

Help us save money and resources; please consider opting out of receiving paper bills.

By paying online, by mobile device or calling:

  • Checking/savings payments are FREE; 2.75% (+50 if under $100) is applied to credit/debit card payments.
  • You can pay immediately, schedule a payment or set up Auto-Pay for the amount of your bill.
  • You can print receipts, view past online payments, see status of payments, stop Auto-Pay (online only).
NEED HELP?

If you need assistance with viewing your bills or paying online, call PSN at 866-917-7368.

If you have questions on the amount of your bill or need service, call our office at 262-284-5585.

Delinquent Water and Sewer Accounts

Please make payment of all delinquent water/sewer account balances by September 30 each year to avoid transfer of the delinquent balance and interest to the property tax bill. Tax roll notices will be mailed to owners and tenants in early October.

Landlords: Please contact the Water Billing Department at 284-5585 to confirm that your tenant accounts are current.

Water Billing Cartoon

 

City of Port Washington Contact Us

WATER BILLING QUESTIONS

Questions Regarding Viewing Your Bills, Paying Online, or Paying with Credit Card or Debit Card
866-917-7368

Other Account Questions
262-284-5585


WATER SERVICE QUESTIONS

Port Washington Water Department
408 N. Lake St., P.O. Box 307
Port Washington, WI 53074

Telephone
262-284-2172

Fax
262-268-9428

City of Port Washington Water Department High Water Bill

Many things may cause your water bill to be higher than normal. An often overlooked cause is a leaky toilet. Most toilet leaks are silent; you can't see or hear them. A silent leak can waste as much as 300 gallons of water a day. If you notice a spike in your water bill, this may be the cause. If you hear your toilet running when no one is using it, even for short periods of time, billable water IS being used.

For more information on detecting water leaks and conserving water, please click here.

City of Port Washington Water Department Estimated Billings

Please be aware that weather conditions and snow coverage may necessitate that residential water bills be based on estimated reads rather than actual meter reads. The two water reads most likely to be affected by weather conditions are the reads conducted in early January and early March.

Most residential customers are familiar with the concept of estimates since electric bills are routinely based on estimated reads. Should an estimate be higher or lower than actual usage, it will correct itself at the time of the next actual read.

While the Water Department prefers to perform actual reads, the safety of staff is a priority. If you are concerned that the estimate will differ from actual usage we invite you to provide us with an actual read in place of the estimate. Please be aware that we would need this information promptly in early January or early March.